The calls you miss, the quotes that go quiet, the reviews you forget to ask for. All handled.
Northflow builds systems that run the repetitive half of a small business on the tools it already uses. Nine of them so far. Here is what a few look like in practice.
Missed call rescue
You're up a ladder. The phone rings out.
A text goes back within a minute asking what they need and roughly where they are, so they stop working down the list of numbers.
Sent automatically, 40 seconds later
Sorry I missed you, I'm on a job site right now. What do you need done, and whereabouts are you? I'll come back to you this afternoon.
Quote chasing
A $4,200 quote goes quiet.
It gets nudged on day three and again on day ten, in a tone that fits how long it has actually been. Silence is not a no.
Drafted for you, day ten
Hi Mark, just circling back on the deck quote from last week. No rush at all, and a no is completely fine, I just didn't want to leave you hanging either way.
Review requests
You finish the job and drive off.
The review ask arrives while they are still standing in the driveway admiring it, not three weeks later when the feeling has faded.
Sent on completion
Thanks again Priya, glad the new deck came together. If you have thirty seconds, a quick review makes a real difference to a small shop like ours.
★★★★★
Seasonal reminders
It has been eleven months since their furnace check.
Last winter's customers hear from you before the first cold snap, which turns your quietest month into a booked one.
Scheduled eleven months out
Hi Tom, it's coming up on a year since we serviced your furnace. Want me to put you in before the cold hits? Early slots are usually easier to get.
Inquiry triage
Nine messages land before lunch.
They arrive sorted, with the furious customer at the top and the person idly asking about pricing at the bottom, where they belong.
Your inbox, already in order
HighDented fridge on delivery, customer furious
HighDeck quote, 300 sq ft, wants early October
MediumAsking what a garage door repair runs
Nine jobs that can run without you
Each one replaces something you are currently doing by hand, usually in the evening, usually badly because you are tired.
Inquiry triageRead, categorised and ranked before you open your inbox.
Drafted repliesA response about their actual job, waiting for you to send.
Missed call rescueA text back inside a minute on any call you could not take.
Booking intakeAn inquiry becomes a held slot without the four message dance.
Quote chasingQuiet quotes nudged on a schedule that suits the timing.
Invoice nudgesOverdue invoices chased politely so you are not asking twice.
Review requestsAsked on the day, when the customer is happiest.
Seasonal remindersPast customers hear from you when it is relevant again.
The Monday briefOne short summary of what came in and what is waiting.
Not a video, not a mockup. Paste in a real message from one of your customers and watch it get sorted and answered. Then describe a quote that went quiet and watch the follow up get written.
It's usually the same handful of jobs. Chasing leads, answering the same five questions, following up with people who went quiet. Send one sentence about which one costs you the most and you'll get a straight answer on whether it's worth automating.