Try it on your own messages

Both of these are running live, on the same setup a client would get. Use a real inquiry of your own if you have one handy. Nothing is stored.

Sort an incoming inquiry

Customer message

Or try one:

What your system sends back

You get the type of inquiry, how urgent it is, a one line summary you can scan, and a reply that is ready to send.

Chase a quote that went quiet

The tone should change with the timing. Three days after quoting, a nudge is a courtesy. A month after, it needs to be an easy way out as much as an easy way in.

A quote that went quiet

The nudge it would send

Most lost work is not lost to a competitor. It is lost to silence. This is the message that breaks it.

Two real inquiries this has already handled

"Hi there, the boards on our back deck are rotting and a few are getting soft underfoot. It is roughly 300 square feet. Could you quote me on replacing them, and do you have any availability in early October?"

Quote request High

Hi Dana, thanks for reaching out about your deck. We can definitely help with those rotting boards, and 300 square feet is a solid project. We'll get you a quote shortly. To move forward, could you confirm your address and let us know if early October works for an onsite assessment?

"I am furious!! I just had my new refrigerator delivered, but your delivery company left a massive dent on the back left side! This is unacceptable and I am very mad."

Complaint High

Hi James, thank you for reaching out, and I'm really sorry to hear about the dent on your new refrigerator. That's not the standard we aim for, and I apologise for the frustration. I'm going to make this right. Can you send a photo of the damage so we can move forward with a replacement or repair?

What just happened

  • The message was read in full, including the vague and badly punctuated parts.
  • It was sorted by type, then ranked on frustration, deadlines and whether money is at risk today.
  • A reply was drafted around the specific detail the customer mentioned, so it never reads like a template.
  • On a real setup all of that lands wherever you already work. A spreadsheet, your inbox, your CRM. You do not log into anything new.
Get this on your inquiries

Northflow Automation. contact@northflowautomation.com